If delivery is confirmed by tracking to de delivered Podify cannot refund the order. A new order has to be made for this customer if the customer claims they did not receive the product.
It is the merchant stores responsibility to verify every address.
Podify will not refund an order in an event of Return to Sender. It is merchant stores responsibility to ensure addresses are accurate and to inform customers of any possible logistical issues.
We recommend using Aftership and Address Validator to minimize Return to Sender situations.