If the received product is printed incorrectly, damaged, or in bad quality, please contact Podify support at firstname.lastname@example.org and attach photos of the errors. Our team will rectify it for you and arrange a replacement as soon as possible. That’s our Merchant Protection policy for making sure that reprints are issued if your customer receives a damaged product.
In case there are issues with the reprint, after receiving all the required information, a full order refund will be issued to your Podify’s account within 2 business days after notifying our support team. Please see our Policies page for the errors in which case we take full responsibility. That’s our Merchant Protection policy for making sure that refunds are issued correctly.
For any further queries or assistance please contact us at email@example.com