Shipping profiles for each product and shipping region are now automatically created in your Shopify store. Import an item to your store and shipping profiles will be created. The shipping rate will be charged to the customer and merchant when the order is processed.
Can I change the SKUs of my product?
The SKU field should not be edited after exporting the product from our app.
Which type of products do you carry?
We have almost 200 customizable products for you to design the way you like. Make your product unique, one of a kind.
How can I check the status of my order?
Tracking will be sync with your Shopify store at the moment of shipment.
How to place a sample order?
You can place an order for a sample by yourself from the Shopify store. We will soon have an option to place orders outside of Shopify.
How do I ensure my file will print well?
We have different image resolutions for different products. We accept pictures in JPEG or PNG format. If you have any questions about the quality of your picture please contact support info@podify.app for approval of your image.
How do I install a customizer?
To enable the customizer please follow these easy instructions –
What if my customer wants to cancel the order?
All orders begin production almost immediately after purchase. After the order is placed we cannot promise cancellation or refund. Please send a message to info@podify.app to cancel an order, if possible.
Can you make the changes after placing the order?
We can make changes within or less than 24 hours from your purchase, but not guaranteed.
If my customer wants to change the shipping address after placing an order?
After an order has been processed and sent to Podify, the order may not be changed or modified. If less than 24 hours have passed since the order was processed it may be possible, but not guaranteed. Email info@podify.app for assistance.
What is your production time?
Most orders are shipped within 3-7 business days after the order is placed. We try to ship as fast as possible but can be longer due to stock availability and seasonality. Please note that shipping time does not include our production time.
Is this app only available for Shopify users?
At the moment Podify is only available for Shopify stores.
What about Taxes and VAT charges?
Customers are responsible for any custom and vat taxes of their country. Orders that are sent back due to taxes and VAT issues will not be refunded by Podify. The merchant is responsible for collecting taxes and VAT on behalf of the customer.
Where are you located?
Our main HQ is located at the beautiful Rehoboth Beach, Delaware with a remote team working worldwide and fulfillment centers in California, North Carolina, Wisconsin, and Colorado.
What if the order is a return to the sender?
Podify will not refund an order in an event of Return to Sender. It is merchant stores responsibility to ensure addresses are accurate and to inform customers of any possible logistical issues.
Image Uploading Issues
All products have minimum image requirements depending on the size of the print area. Some minimums are as low as 200×200 resolution but larger products like blankes and rugs require 2000×2000 or even more. If a customer is having a problem uploading an image it is most likely the minimum resolution levels are not met.
Can I create my own templates and clip art?
In future versions of Podify we will add the feature for customers to create their own templates.
We will periodically add our own in-house developed templates and can make custom templates only accessible to specific stores. Email support@podify.app for more information.
Do you offer bulk discounts?
Yes! For bulk orders of 5 or more units we can provide some discounts depending on the customers specifications. We can even do bulk orders of over 1000 units with significant discounts. Please email support@podify.app for more information.
How do I check for tracking information?
In your Podify dashboard you should see the status for every order.
When tracking number is created the tracking automatically syncs with your store and an email is sent to the customer.
Can a customer order with express shipping?
At the moment we do not offer express shipping. All orders are sent with USPS first class mail.
What if the customers order was lost in the mail?
If the order was lost in the mail due to a mistake by USPS or another shipping address we will resend the order for free. Please e-mail to support@podify.app for assistance.
My customer says there was no delivery but tracking states delivered
If delivery is confirmed by USPS unfortunately we cannot refund the order. A new order has to be made for the customer.
It is the merchant stores responsibility to verify every address.